FAQ / Help Center

Got a question? We've got you covered. If you don't find what you're looking for here, contact us and we'll get back to you promptly.

Orders & Payment

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay. All transactions are processed securely.

Can I change or cancel my order after placing it?

We process orders quickly, so please contact us as soon as possible if you need to make a change. Once an order has been dispatched, we are unable to cancel or modify it.

Will I receive an order confirmation?

Yes — a confirmation email is sent automatically to the address you provided at checkout. Please check your spam folder if you don't see it within a few minutes.

Shipping & Delivery

Where do you ship to?

We ship domestically and internationally. Shipping rates and estimated delivery times are calculated at checkout based on your location.

How long does delivery take?

Delivery times vary by location and shipping method selected at checkout. Once your order is dispatched, you will receive a tracking number by email.

How do I track my order?

Once your order ships, you'll receive a tracking link by email. You can use that link at any time to check the status of your delivery.

My order arrived damaged — what do I do?

We take great care with packaging, but if your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos of the damage. We'll make it right.

Returns & Refunds

What is your return policy?

We accept returns on unused, unopened items in original manufacturer's packaging within 14 days of delivery. Please contact us before sending anything back so we can provide return instructions.

Who pays for return shipping?

Return shipping costs are the responsibility of the customer unless the item is faulty or we made an error with your order.

When will I receive my refund?

Refunds are processed within 5–7 business days of receiving and inspecting the returned item. You'll be notified by email once your refund has been issued.

Products & Collecting

Are all your models brand new?

Yes — every model at Road & Scale is brand new and factory sealed in original manufacturer's packaging. We do not sell used or pre-owned models.

Are your products officially licensed?

Yes. All models in our store are produced by officially licensed manufacturers. Movie cars, livery models, and celebrity vehicles are all officially licensed replicas.

What scales do you stock?

Our catalog covers 1/18, 1/24, 1/32, 1/43, 1/64, and 1/87 (HO) scales, as well as plastic model kits. Use our By Scale navigation to browse within your preferred scale.

How should I store and display my models?

We recommend keeping models away from direct sunlight to prevent fading, and storing them in a dust-free environment. Display cases are ideal for 1/18 and larger models. Check out our Care & Display Guide for detailed tips.

Do you restock sold-out items?

Some models are limited editions and will not be restocked once sold. For standard production models, restocks depend on manufacturer availability. Contact us if you're looking for a specific item and we'll do our best to help.

Still Have a Question?

We're collectors ourselves and love helping fellow enthusiasts. Get in touch and we'll get back to you as quickly as possible.