Shipping policy

At ZenAuraMarket, your wellness journey is our top priority. We are committed to delivering your health and wellness products safely, efficiently, and in a timely manner. Please read our shipping policy carefully to understand how we handle your orders.

1. Processing Time

  • Orders are typically processed within 1–3 business days (Monday to Friday, excluding holidays).

  • During high-volume periods or promotions, processing times may be extended. We appreciate your patience.

2. Shipping Methods & Estimated Delivery Times

We offer the following shipping options at checkout:

Shipping Option Estimated Delivery Time
Standard (Domestic) 3–7 business days
Expedited (Domestic) 1–3 business days
International Shipping 7–21 business days*

*International delivery times vary by destination and customs processes.

3. Shipping Rates

  • Shipping costs are calculated at checkout based on the delivery location and order weight.
  • Free standard shipping is available on all domestic orders over $50.

4. Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information. You can track your order through the link provided or by logging into your account on our website.

5. Shipping Locations

We currently ship to:

  • All 50 U.S. states
  • U.S. territories
  • Select international destinations (displayed at checkout)

If your country is not available at checkout, please contact us to inquire about special arrangements.

6. Delays & Lost Packages

While we strive to ensure timely delivery, ZenAuraMarket is not responsible for shipping delays caused by:

  • Weather conditions
  • Carrier delays
  • Customs clearance (for international orders)
  • Incorrect shipping addresses provided by customers

If your package is delayed or appears lost, please contact us at sales@zenauramarket.com, and we will assist in tracking or replacing the order as needed.

7. Address Accuracy

Please double-check your shipping address at checkout. ZenAuraMarket is not responsible for packages sent to incorrectly entered addresses.

8. Damaged or Missing Items

If your order arrives damaged or with missing items, please contact us within 7 days of delivery at sales@zenauramarket.com with:

  • Your order number
  • Photos of the damaged package/product
  • A description of the issue

We will resolve the matter promptly with a replacement or refund as appropriate.

Contact Us

For any shipping-related inquiries, please email us at:
📧 sales@zenauramarket.com

Thank you for choosing ZenAuraMarket – where your health and wellness come first.